1. Shipping Schedule: We primarily ship orders on Mondays. However, shipments may also occur on Tuesdays or Wednesdays at our discretion. For special requests, please contact us to arrange a suitable shipping time.

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2. Order Preparation: To ensure the health of the fish, we require a minimum fasting period of 48 hours prior to shipping.

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3. Packaging: All fish are shipped in sturdy cardboard boxes lined with thick foam insulation for protection. Each fish is double-bagged to prevent water leakage during transit.

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4. Temperature Control: The use of ice or heat packs is determined based on the weather conditions at the destination to ensure the fish's safety and comfort.

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5. Shipping Carrier: We currently use FedEx as our primary shipping carrier.

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6. Air Cargo Shipping: Due to the significant distance from our facility to the nearest airport, we do not offer air cargo shipping at this time. For special air cargo requests, please contact us to discuss availability and applicable fees, though we cannot guarantee service.

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7. Order Holding: We can hold your fish for up to two weeks from the date of the order.

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8. Payment Requirements: Full payment is required in advance to hold any fish for shipping.

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