LIVE ARRIVAL GUARANTEE POLICY
We take great precautions when it comes to shipping fish. We will do everything humanly possible on our end to make sure the fish arrive alive and well. However, in rare circumstance such as delivery errors/delays by shipping carrier may your fish arrive dead the following terms and conditions will apply:
1. Please take picture/video and notify us within the same day to receive your refund/store credit.
2. Shipping fee is non-refundable with no exception.
3. If you decide to give us another chance you will have to pay for shipping fee again.
4. Once the fish is in your water we will not take any responsibilities as we have no control over your water condition so please do your research on how to maintain good water quality before purchasing. There are plenty Youtube videos on how to keep your water clean/cycled for your fish.
5. With all that said we always try to make you satisfy with the fish you purchase so please do not hesitate to reach out to us if you have any doubts or concerns.
If you have more questions about our DOA policy please do not hesitate to reach out to us either via email or social media.